Evaluate Technical Support Candidates by Combining Evaluating Hard and Soft-Skills

Technical support roles require a unique blend of skills - a big-picture mindset, deep product knowledge, and effective communication with diverse clients. Hiring for this position can be challenging, as resumes alone don't reveal a candidate's true potential

Tailor-Made Solutions for Technical Support Candidates

Canditech offers custom-made solutions tailored to meet the unique hiring needs and processes of each organization. Our team of experts work closely with each client to develop a skills assessment process that fits seamlessly into their hiring workflows and ensures that the evaluations are relevant to each specific job. This approach allows our clients to optimize their hiring processes and achieve their business objectives.

Automate Actions for Faster Mass Hiring

Automatic test scoring – Our assessments include various exercise types – from technical challenges to soft skills evaluation – that are automatically checked and scored. Automatic scoring saves recruiters time and resources and ensures that every candidate is evaluated objectively, without bias or human error.

WhatsApp / SMS ChatBots – Our state-of-the-art ChatBots help you engage candidates faster, provide them with relevant information about the role and organization, and answer their questions.

Bulk actions – Canditech helps recruiters streamline the mass hiring process and better use their time by allowing them to use benchmarks based on candidates’ assessment results and status: from automatic “progress” or “reject” actions to very complicated decisions and personalized communications.

Evaluate Technical Skills at the Highest Level

Coding skills evaluations are not enough. Streamline your technical hiring using various question types (code, SQL, Excel, video, etc.) with the most advanced tools and methods. Then, hire the best technical professionals quickly, objectively, and confidently.

Evaluate Client-Facing Skills

One-way video interviews provide insights into how your candidates will present themselves to the camera, future prospects, and clients.

Evaluate soft skills with various question types and pre-made soft skills assessments.

Elevate Your Technical Support Hiring Process with Canditech

Finding the right technical support professionals is crucial for delivering exceptional customer experiences. Canditech provides a comprehensive solution to assess candidates' technical expertise, communication skills, and problem-solving abilities

Assessment Library

Our library has 500+ comprehensive assessments built by industry experts

100% Customization

Customize any assessment from the library or create your own from scratch

World-class support

We offer the highest level of customer support to our clients and their candidates

Plagiarism-Proof Tests

The most advanced anti-cheating features available on the market

Video Questions

Assess candidates’ verbal communication with video responses

Security and privacy: GDPR, ISO 27001

We operate with the highest standards of privacy and security

Canditech’s impact: ROI from day one

Shelly Albeck, Head of Talent Acquisition

“Working with Canditech, we’re able to find and recruit candidates quickly and provide them with the space to easily showcase their skills and experience while using work-sample tests to provide a glimpse of what their future position at monday.com would look like.”

Galia Aloni, HR Partner

״Canditech helps multiple teams within our firm streamline their hiring processes by allowing them to learn about candidates’ skills and potential early on, thus saving significant time and resources. We are very happy to be collaborating with Canditech and their very professional and accommodating team.״

Mark Jenkins, Head of Talent Acquisition

״Canditech has made our hiring process better. We save time and money by screening candidates faster and smarter. We hire the best and most diverse talent by judging them on their performance and potential, not their CV or background.״

Ella Shechtman, CHRO

״A great platform for custom made tests for candidates, decreasing unnecessary interview steps, better assessment of professional skills and candidate experience. Moreover, and not least important, the excellent, swift support of the Canditech team.״

Ben Eshel, CMO

״We use Canditech’s embedded Google Sheet questions to provide candidates with data they can analyze and work with directly inside the testing platform, which has saved us so much time, considering we used to manually review every candidate's answer.״

Yaara Fatal, Talent Acquisition Team Manager

Daniel Brill, Talent Acquisition Team Leader

"I've just built my own test on the platform for the first time and it was extremely simple and easy! I'm so happy that it's possible!"

Shirly Evrany, VP HR

“Canditech was a real game-changer for us.”

Saray Ben-Simhon - Full Stack HR Proffesional - ConnectTeam

Saray Ben-Simhon, Full Stack HR Professional

"Canditech allows us to begin this process with more applicants and send out the assessments quickly and at a mass level. Within a few days we’re able to already narrow down our top 10 candidates to interview, and we hired 4 graduates in 2 weeks."

Ron Nissim - Co-Founder and CEO - Entitle

Ron Nissim, Co-Founder & CEO

"I didn’t realize how much time the team was wasting reviewing piles of CVs before starting with Canditech. Now, we send all applicants a Canditech assessment as the first step in our hiring process and use the actual data to make decisions on who to interview."

Vardit Legali - Co-founder and CEO - Clawdia AI

Vardit Legali, Co-Founder & CEO

"As the founder of a startup, Canditech was really helpful for us when we began our initial hiring initiatives. The pre-made test content I received through Canditech was really easy to customize to our company’s product and culture, and saved me a lot of time."

Omer Miran, Head Of Data

״There is no other platform available on the market that allows us to evaluate SQL skills like Canditech does. Candidates are able to run queries that mimic our internal database directly in the test platform, exactly as they would in their future job.״

Shay Misgav, Data Engineering Team Leader

"You made it easy for us to quickly create a full test with multiple questions types, using a very friendly & understandable UI."

Roee Raz, Founder & CEO

״We’re using Canditech for entry-level positions in gaming (Marketing, Monetization QA, etc.). As a small and growing startup, we didn’t have any testing methods for roles like these. Canditech provided us with 100% ready to use assessments which we easily customized with our company-specific scenarios.״

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Frequently Asked Questions

At what stage of the hiring process should I share a skill assessment with candidates?

The ideal timing depends on the role, seniority, and region. Most companies send assessments before or right after the first recruiter call to focus on skilled candidates early. Our psychometricians and hiring consultants can advise on the best timing to ensure efficiency, fairness, and a great candidate experience.

Can I use my company’s existing assessments?

Yes, any organization can integrate its existing internal tests into the Canditech platform. Once implemented, your assessments can be automatically checked and scored, customized to match your branding, synced with your ATS, and easily reviewed by your hiring team. Our PhD-holding psychometrics team is also here to guide the entire migration process, ensuring a smooth and efficient transition.

Can I integrate Canditech with my ATS?

Yes, Canditech integrates seamlessly with 40+ leading ATS platforms, including Lever, SmartRecruiters, Greenhouse, Workable, Pinpoint, Ashby, Comeet, JazzHR, Jobvite, Teamtailor, HiBob, BambooHR, Recruitee, iCIMS, Workday, SAP SuccessFactors, and more. Our platform offers unique automation solutions that streamline your end-to-end hiring flow, allowing you to send assessments, track progress, and view results directly within your ATS. If you are looking to integrate, our team is here to help you explore the best options.

How does Canditech detect and prevent cheating during assessments?

Canditech helps maintain fair and secure assessments with advanced anti-cheating technology, including ChatGPT detection, copy-paste and tab tracking, device and location monitoring, webcam snapshots, time limits, randomized questions, and video-based questions to maintain integrity and accuracy. Learn more here.

Is Canditech an interview replacement?

No, Canditech doesn’t replace interviews, it makes them count by helping you identify candidates with proven skills early so you can focus your time on the people most likely to excel. The result is fewer interview hours, better conversations, and stronger hires. We believe technology is not a replacement for the personal touch!

What kind of support do you provide?

Our team is always here to help! All users can contact us through our support email. Beginning with the Team package, Canditech offers technical assistance for candidates. From the Pro package onward, each company is assigned a dedicated account manager to guide onboarding and deliver ongoing support. You’ll also receive access to PhD-level psychometric experts who provide professional guidance and ensure the scientific reliability of your assessments. In addition, our comprehensive Help Center offers articles, guides, and tips to help you make the most of Canditech.

How does skill assessment software reduce hiring costs and demonstrate ROI?

Skill assessment software helps companies hire faster and more effectively by spotting the right candidates early and reducing the chances of mis-hires. Many companies using Canditech have reported measurable results, including a 50% decrease in time-to-hire, an 80% reduction in interview hours, and ROI improvements reaching 248%.

How does Canditech ensure a positive candidate experience?

Candidates value the opportunity to fairly demonstrate their skills while getting a “test-drive” of the role. Our assessments mirror real job tasks and incorporate your logo, colors, and video to create an engaging, branded experience. This builds strong face validity, helping candidates feel the process is relevant, job-focused, and designed to evaluate the skills that truly matter.